Contact

Questions about pet collar sizing, fit, care, shipping, returns, or an order? Send us a message using the contact form below, or email us directly.

Customer Support

Email: hello@melachill.com

Phone: +86 18529307093

We usually reply within 1-2 business days.

Business Information

MelaChill is operated by TOKY TRADING COMPANY LIMITED.

Business mailing address: PIONEER CENTRE 750 NATHAN ROAD MONG KOK, 1618A, MONG KOK, Kowloon, Hong Kong SAR

Customer support email: hello@melachill.com

Customer service phone: +86 18529307093

US Return Warehouse

Approved US returns may be directed to our New Jersey return warehouse: 7 Slater Dr, Elizabeth, NJ 07206. Contact: Alrick+CF0899. Phone: 9096053687. Please contact us first for return approval and instructions before sending any item back.

Order Support

Please include your order number and the email address used at checkout when contacting us about an existing order.