Looking for a different pet collar fit, color, decorative detail, gift note, or coordinated style for two pets? Email us before checkout. We will review what is possible based on current materials and inventory.
What to include
- Your pet’s species and current neck measurement.
- The product link and requested size, color, or decorative detail.
- Any gift note or packing preference.
- Your delivery country and desired date.
What to know before ordering
Custom requests are not guaranteed until confirmed by our support team. Some changes may require extra processing time. Personalized or confirmed custom items may not be eligible for return unless they arrive damaged, incorrect, or defective. We will confirm availability, price, timing, and return eligibility before checkout.
How to submit a request
Email hello@melachill.com with the details above. If your order is already placed, include the order number as soon as possible. A note alone does not confirm a custom change.