Looking for a slightly different fit, hardware tone, charm direction, gift note, or couple styling match? Send us the request before checkout or leave a clear note on your order. We will review what is possible based on current materials and inventory.
Requests we can review
- Fit or length preference for adjustable chokers.
- Hardware direction, charm placement, or styling notes.
- Couple pairing suggestions across two products.
- Gift note or packing preference when available.
What to know before ordering
Custom requests are not guaranteed until confirmed by our support team. Some changes may require extra processing time. Personalized or confirmed custom items may not be eligible for return unless they arrive damaged, incorrect, or defective.
How to submit a request
Email hello@melachill.com with the product link, the change you want, and any measurement or styling reference. If your order is already placed, include the order number as soon as possible.