How long does shipping take?
Processing usually takes 2-5 business days. Delivery time depends on your destination and shipping method shown at checkout.
Can I change or cancel my order?
If your order has not shipped yet, contact us as soon as possible through the Contact page. Once an order is in transit, we may not be able to change the address or cancel it.
How do I choose the right size?
Please check the product description and measurements before ordering. Many MelaChill chokers are adjustable, but each style can fit differently.
How should I care for my jewelry?
Keep pieces away from water, perfume, sweat, and harsh chemicals. Wipe gently with a soft dry cloth after wearing and store separately to avoid scratches.
Do you accept returns?
Return eligibility depends on item condition and hygiene requirements. Please read our Refund/Return page before sending anything back.