Terms of service

Overview

Welcome to MelaChill. This website and online store are operated by TOKY TRADING COMPANY LIMITED. Throughout the site, the terms "we", "us" and "our" refer to MelaChill and TOKY TRADING COMPANY LIMITED.

By visiting our website or purchasing from us, you agree to these Terms of Service, our Privacy Policy, our Shipping Policy, and our Refund/Return Policy.

Business Information

Trading name: MelaChill

Operating company: TOKY TRADING COMPANY LIMITED

Business mailing address: PIONEER CENTRE 750 NATHAN ROAD MONG KOK, 1618A, MONG KOK, Kowloon, Hong Kong SAR

Customer support email: hello@melachill.com

Customer service phone: +86 18529307093

Products and Orders

We sell fashion accessories including chokers, collar necklaces, chains, cuffs, and related styling pieces. Product colors and appearance may vary slightly because of lighting, photography, device screens, and production batches.

When you place an order, you are making an offer to purchase. We may accept, decline, cancel, or limit an order when necessary, including when product information, pricing, availability, or payment details require review.

Pricing, Payment, and Availability

Prices are listed in USD unless otherwise shown. Product prices, discounts, shipping costs, and availability may change without notice. The final amount charged will be shown at checkout before payment is completed.

Shipping

We currently ship online orders to customers in the United States. Standard shipping to the United States is $5.99, and orders of $49.90 or more qualify for free standard shipping where available at checkout. Most in-stock orders are processed within 0-1 business days, and estimated delivery time is usually 7-15 business days after the order is placed. See our Shipping Policy for details.

Returns and Refunds

Returns must be requested within 14 days after delivery. Items must be unused, unworn, clean, and in their original packaging. For hygiene reasons, worn jewelry and worn accessories are not eligible for return. See our Refund/Return Policy for details.

Customs and Import Fees

Some items are made in China and may ship through our partner warehouse or fulfillment network. Any import taxes, customs duties, or local fees charged by authorities or carriers are the customer's responsibility unless otherwise stated at checkout.