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We currently ship online orders to customers in the United States. Processing Time Order processing is included in the estimated delivery window below. Business days exclude weekends and public holidays. Delivery Time Estimated delivery time for United States orders is usually 5–10 business days after the order is placed. Delivery times are estimates and may vary because of carrier delays, customs processing, weather, holidays, or other events outside our control. Shipping Cost Standard shipping to the United States is $7.99. Orders of $30 or more qualify for free standard shipping where available at checkout. Tracking When your order ships, we will send tracking information to the email address used at checkout when tracking is available for the selected shipping method. Shipping Origin and Customs Some MelaChill items are made in China and may ship through our partner warehouse or fulfillment network. Orders shipped to the United States may be subject to customs review. Any import taxes, customs duties, or local fees charged by authorities or carriers are the customer's responsibility unless otherwise stated at checkout. Incorrect Addresses Please make sure your shipping address is complete and accurate before placing an order. If your order has not shipped yet, contact us as soon as possible at hello@melachill.com. Once an order has been processed or shipped, we may not be able to change the address. Business Information MelaChill is operated by TOKY TRADING COMPANY LIMITED. Business mailing address: PIONEER CENTRE 750 NATHAN ROAD MONG KOK, 1618A, MONG KOK, Kowloon, Hong Kong SAR Customer support email: hello@melachill.com Customer service phone: +86 18529307093