We want you to feel confident with your pet accessory order. If there is a problem, contact us first at hello@melachill.com so we can review the situation and help with the next step.
Return Window
You may request a return within 14 days after delivery. Items sent back without first contacting us may not be accepted.
Return Eligibility
Pet collars and accessories must be unused, clean, and in their original packaging. For hygiene and safety reasons, items already worn by a pet, customized items, final sale items, and items damaged after delivery are not eligible for return.
Damaged, Incorrect, or Missing Items
If your item arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with your order number and clear photos. We will review the case and offer a suitable solution, such as replacement, refund, or another remedy depending on the situation.
Return Shipping
Unless the issue was caused by our mistake, return shipping costs are the customer’s responsibility. If we approve a return, we will provide return instructions by email before you ship the item back.
United States Return Warehouse
For approved United States returns, ship to: MelaChill Returns, Alrick+CF0899, 7 Slater Dr, Elizabeth, NJ 07206, United States. Return phone: 909-605-3687. Please contact us before sending any return; packages sent without approval may not be accepted.
Refund Processing
After we receive and inspect an approved return, we will notify you by email. Approved refunds are usually processed back to the original payment method within 5-10 business days, depending on your payment provider.
Business Information
MelaChill is operated by TOKY TRADING COMPANY LIMITED.
Business mailing address: PIONEER CENTRE 750 NATHAN ROAD MONG KOK, 1618A, MONG KOK, Kowloon, Hong Kong SAR
Customer support email: hello@melachill.com
Customer service phone: +86 18529307093