Politique de remboursement

We want you to feel confident with your order. If there is a problem, contact us first at hello@melachill.com so we can review the situation and help with the next step.

Return Window

You may request a return within 30 days after delivery. Items sent back without first contacting us may not be accepted.

Return Eligibility

Items must be unused, unworn, clean, and in their original packaging. For hygiene reasons, pet-worn collars and accessories, customized items, final sale items, and damaged-by-customer items are not eligible for return.

Damaged, Incorrect, or Missing Items

If your item arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with your order number and clear photos. We will review the case and offer a suitable solution, such as replacement, refund, or another remedy depending on the situation.

Return Shipping

Unless the issue was caused by our mistake, return shipping costs are the customer's responsibility. If we approve a return, we will provide return instructions by email before you ship the item back.

Refund Processing

After we receive and inspect an approved return, we will notify you by email. Approved refunds are usually processed back to the original payment method within 5-10 business days, depending on your payment provider.

United States Return Address

For approved United States returns, ship to: MelaChill Returns, Alrick+CF0899, 7 Slater Dr, Elizabeth, NJ 07206, United States. Return phone: 909-605-3687. Please contact us before sending any return; packages sent without approval may not be accepted.

Business Information

MelaChill is operated by TOKY TRADING COMPANY LIMITED.

Business mailing address: PIONEER CENTRE 750 NATHAN ROAD MONG KOK, 1618A, MONG KOK, Kowloon, Hong Kong SAR

Customer support email: hello@melachill.com

Customer service phone: +86 18529307093